Thank you for shopping at Frank’s Whiskey Place. We aim to provide you with high-quality tools and equipment, and we want you to be completely satisfied with your purchase. In the event that you need to return a product for a refund, please review our Refund Return Policy below. Refund and Return Policy
Eligibility for Refunds:
To be eligible for a refund, please ensure that your return meets the following criteria:
- Return Period: You must initiate the return process within 30 days from the date of purchase. After this period, we may not be able to accept your return.
- Condition of the Item: The product must be unused, undamaged, and in its original packaging. Please ensure that all accessories, manuals, and other included items are included in the return package.
- Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation or receipt, to initiate a refund.
Return Process:
To initiate a return and request a refund, please follow these steps:
- Contact Customer Support: Please contact our customer support team either by email at sales@frankswhiskeyplace.com or by phone at +1(319) 214-3456. Provide them with your order details, including the order number, item(s) to be returned, and the reason for the return.
- Return Authorization: Our customer support team will guide you through the return authorization process. You may be required to provide additional information or documentation, as needed.
- Packaging: Carefully package the item(s) to be returned, ensuring that they are securely protected during transit. We recommend using the original packaging whenever possible.
- Shipping: You are responsible for the shipping costs associated with the return. We recommend using a reputable shipping carrier that provides tracking and insurance for the returned items. Please note that we will not be responsible for any lost or damaged return shipments.
- Refund Processing: Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned above. If approved, we will initiate the refund process.
Refund Options:
Depending on the circumstances and your preference, refunds may be issued in the following ways:
- Original Payment Method: If you paid for your order using a credit card, debit card, or other electronic payment methods, the refund will be credited back to the same payment method used for the original purchase.
- Store Credit: Alternatively, you may choose to receive a store credit for the refunded amount. Store credits can be used towards future purchases on our website.
Refund Timeframe:
Once your return is received and approved, we will process your refund as quickly as possible. Please allow up to 13 business days for the refund to be reflected in your account. The exact timeframe may vary depending on your payment provider and their processing times.
Non-Refundable Items:
Please note that certain items are not eligible for refunds. These may include but are not limited to:
- Gift Cards or Vouchers: Gift cards or vouchers purchased from our website are non-refundable.
- Consumable or Personal Use Items: For hygiene and safety reasons, consumable items or products used for personal care cannot be returned or refunded unless they are defective or damaged upon arrival